Shipping Policy & ; Delivery Information

At Kindlepaw, we offer free shipping with tracking on all orders within the countries we serve.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

During peak seasons, holidays, or promotional periods, processing times may be slightly longer.

2. Estimated Delivery Time

After processing, the estimated delivery time is 7–14 business days.

Delivery times may vary depending on the destination, carrier performance, customs clearance, weather conditions, seasonal demand, or other circumstances beyond our control.

Please note that delivery times are estimates and are not guaranteed.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to become active after the carrier has received your package.

4. Free Shipping

We provide free shipping with tracking on all eligible orders within our supported shipping regions.

Any available shipping options and estimated delivery times will be displayed during checkout.

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, please contact us immediately at info@kindlepaw.com.

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

6. Delayed or Lost Shipments

If your shipment is delayed, our customer support team will gladly assist in checking the shipment status with the carrier.

A package is not considered lost solely because tracking has temporarily stopped updating. We will investigate each situation together with the shipping carrier before determining the appropriate solution.

7. Customs and Import Duties

For international orders, customs inspections or import procedures may affect delivery times.

Any customs duties, import taxes, brokerage fees, or similar charges imposed by local authorities are the responsibility of the customer unless otherwise required by applicable law.

Contact

If you have any questions regarding shipping or delivery, please contact us:

Kindlepaw
Email: info@kindlepaw.com