Contact Us
Have a question about your order, shipping, returns, or one of our products? Our customer support team is happy to help.
Email: info@kindlepaw.com
Response Time: Within 1โ2 business days
Company: Kamelsolutions
Address: Suikerplein 33
When contacting us about an order, please include your order number and the email address used to place the order so we can assist you as quickly as possible.
Frequently Asked Questions
Where is my order?
Once your order has been shipped, you'll receive a shipping confirmation email with your tracking information.
Please allow 24โ72 hours for the tracking information to become active after the carrier has received your package.
If you cannot find your shipping confirmation email, please check your spam or junk folder.
Can I cancel my order?
Please contact us as soon as possible.
If your order has not yet been processed, we will do our best to cancel it.
If your order has already been shipped, you may request a return after receiving your package in accordance with our Return Policy.
My product arrived damaged
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Include:
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Your order number
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Clear photos of the product
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Photos of the packaging
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A description of the issue
Our team will review your case and work with you to provide an appropriate solution.
How do I choose the correct size?
Please refer to the size guide available on the product page before placing your order.
If you are between two sizes, we generally recommend choosing the larger size unless otherwise stated.
If you're unsure, feel free to contact our support team before ordering.
Where do I send my return?
Please do not send a return without contacting us first.
To receive the correct return instructions and return address, email us at info@kindlepaw.com before sending your package.