return policy

1. Return Period

Customers have the right to request a return within 14 days of receiving their order.

Once the return request has been approved, the customer has an additional 14 days to send the item back.

2. Return Conditions

To be eligible for a return, the product must:

• Be unused, unworn, and undamaged.

• Be returned with all original packaging, labels, and accessories where reasonably possible.

• Be free from signs of use, stains, odors, pet hair, or other damage that would prevent resale.

• Be approved by contacting info@kindlepaw.com before sending the return.

We reserve the right to refuse returns that do not meet these conditions where permitted by applicable law.

3. Return Shipping Costs

Unless otherwise required by applicable consumer protection laws, customers are responsible for the cost of returning products.

If an item arrives damaged, defective, or incorrect due to our error, we will provide an appropriate solution, which may include a replacement, refund, or reimbursement of reasonable return shipping costs.

As our products may be fulfilled through international fulfillment partners, the return address may differ from our business address. Customers must request the correct return address before sending any package.

4. How to Request a Return

To request a return, please email info@kindlepaw.com with the following information:

• Order number

• Full name

• Email address used for the purchase

• Reason for the return

• Photos (required if the item arrived damaged, defective, or incorrect)

Our customer support team will provide further return instructions.

5. Refunds

Once the returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 14 days after receipt of the returned item.

Original shipping charges and return shipping costs are generally non-refundable unless required by law or when the return results from our error.

6. Non-Returnable or Refused Returns

Returns may be refused if the product:

• Shows signs of use or damage caused after delivery.

• Is missing parts, accessories, or original packaging where reasonably expected.

• Is returned without prior authorization.

• Is returned outside the applicable return period, unless otherwise required by law.

Important Notice

Please do not send any return package without first contacting us.

Returns sent without prior authorization or to an incorrect address may not be accepted or processed.

Contact

For all return requests or questions, please contact:

Kindlepaw
Email: info@kindlepaw.com