Privacy Policy

This Privacy Policy applies to the services of Kindlepaw, part of Kamelsolutions, located at Suikerplein 33, and reachable via info@kindlepaw.com. We respect the privacy of our customers and ensure that personal information is handled confidentially and with care.

1. What information do we collect?

We collect personal information necessary to process orders, provide customer support, and improve our services, including:

• Full name

• Address details

• Email address

• Phone number (if provided by the customer)

• Order information

• Payment information processed through our payment provider

• IP address, device information, and website usage data

2. Why do we process your information?

We use personal information for the following purposes:

• Processing and shipping orders

• Sending order confirmations and shipping updates

• Providing customer service and support

• Handling returns, refunds, and complaints

• Improving our website, products, and services

• Sending marketing communications where the customer has given consent

• Complying with legal and accounting obligations

3. Sharing information with third parties

We only share personal information with parties that are necessary to provide our services, such as Shopify, payment providers, shipping partners, tracking applications, email service providers, fulfillment partners, and accounting or legal service providers. We do not sell personal information to third parties.

4. Data retention

We do not retain personal information longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.

5. Cookies

Our website uses cookies for functionality, analytics, and marketing purposes. Customers can manage their cookie preferences through their browser settings or via our cookie banner, where available.

6. Your rights

Customers have the right to access, correct, delete, restrict the processing of, object to the processing of, and request the portability of their personal information where applicable by law. Requests can be submitted via info@kindlepaw.com.

7. Contact

If you have any questions regarding this Privacy Policy, please contact us:

Fares
Kamelsolutions
Suikerplein 33
Email: info@kindlepaw.com